Shopping FAQ

Before you order

How do I choose my size?

Check the size guide on the product page and compare its measurements with clothing you already own. Fit can vary between products. If you need help, email eken68@yahoo.com before ordering.

When will my order arrive?

EKEN merchandise is made to order. Delivery includes production time plus shipping time and varies by product and destination. Review any delivery estimate and the available shipping options before paying. See our Shipping & Delivery policy.

Where do you ship, and what does shipping cost?

Available destinations, shipping methods and charges are shown at checkout. International orders may also be subject to import charges.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Check your final total, shipping charges and applicable taxes before completing payment.

After you order

Will I receive tracking?

When tracking is available, we share it using the contact details on your order. Items may arrive separately if they are produced at different facilities.

Can I change my order or delivery address?

Email us immediately with your order number and the requested change. We will check what is still possible. Changes may not be possible once production or shipping begins, except where required by law.

What if an item is damaged or incorrect?

Contact us promptly with your order number, a description of the issue and clear photos where available. See our Returns & Refunds policy for the process and available resolutions.

Can I return an item because of size or a change of mind?

Because items are made to order, discretionary size, colour and change-of-mind returns are not offered, except where required by law. Please read the full policy before purchasing. Your mandatory consumer rights remain unaffected.

How do I contact EKEN Merch?

Email eken68@yahoo.com or use our contact form. Include your order number for order questions. Never send your card details or password.